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Frequently Asked Questions
Quick answers about your library account — PINs, holds, renewals, reading history and payments — plus how to reserve the meeting room.
· Source: alexandrialibrary.org
Quick answer
Renew Alexandria Public Library items by phone at (740) 924-3561, after hours at 1-877-77-BOOKS (1-877-772-6657), or online in My Account. PIN changes by phone need proof of identity. The library charges no late fines and takes cash or check in person.
How do I ask the library a question?
Call (740) 924-3561 during open hours, email info@alexandrialibrary.org, or use the contact form to reach the right department.
How do I change my library PIN?
If you don’t know your PIN, call the library during business hours at (740) 924-3561; you will need to provide proof of identity before staff can change your PIN to a 4-digit number of your choice. If you know your PIN, choose “Change Logon” under My Account and enter your current and new PIN.
How do I reserve (place a hold on) an item?
Call the library at (740) 924-3561 or come in and request it. You can also search the catalog and place a hold with your card number and PIN.
How do I renew an item?
Most items renew automatically unless another patron has requested them. You can also renew three ways: call during business hours at (740) 924-3561; after hours call 1-877-77-BOOKS (1-877-772-6657) and enter your barcode and PIN; or log in to My Account, choose “Items Out,” select items and choose “Renew Selected Items” or “Renew All Items.” Items requested by another patron or at the renewal limit cannot be renewed.
How do I reserve the meeting room?
The meeting room is available at the director’s discretion for community use during library hours; extended hours may be available Monday, Tuesday and Thursday evenings with prior approval. Read the meeting room policy and submit the meeting room request form.
What equipment is in the meeting room?
An 85-inch smart TV, an overhead projector, an easel, a blackboard, a bulletin board and a podium, plus 64 chairs, 8 long folding tables, 4 round tables and 4 card tables.
How do I keep a reading history?
Log in to My Account, open “Contact Information and Preferences,” and turn on “Maintain Reading List” near the bottom of the page. Note: if you keep a reading history, the data may be accessed by law enforcement personnel without your consent.
How do I pay fines or fees?
The library accepts cash or check at the desk. It is currently unable to accept payments online. There are no late fines — only charges for lost or damaged materials.